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  • What are RTA cabinets?
    RTA stands for Ready to Assemble. This means that the cabinets are shipped flat-packed and will be assembled by the customer or a contractor. RTA cabinets are a great way to save money for several reasons; we don’t have to carry the labor cost of assembling the cabinets and can pass those savings onto our customers, they take up less space so storing and shipping them is cheaper, and since you can easily assemble them at home the total costs are significantly less.
  • What type of wood do you use?
    This varies between cabinets, but we only offer all wood/all plywood constructions, and no particle board anywhere. The types of wood we feature include Birch, Maple, Hickory, and HDF/MDF.
  • What is HDF wood?
    HDF stands for High Density Fiber. It's commonly used when a smooth painted appearance is needed instead of wood, which has grains, knots, wormholes, and other blemishes that show through a painted surface. Also referred to as Hardboard, a high-density fiberboard (HDF) is a type of engineered wood product. It's made from wood fiber extracted from chips and pulped wood waste.
  • What is MDF wood?
    MDF stands for Medium Density Fiber and is used for the same purposes as HDF wood; it’s commonly used when a smooth surface is preferred over a more woodlike one. It’s an engineered wood product and consists of similar wood fiber extracts like those found in HDF wood. As the name implies, MDF wood is less dense compared to HDF wood, which is normally more durable.
  • Are any cabinets made from particle board?
    None of our cabinets are made out of particle board, we only use durable plywood, natural wood, and MDF/HDF in our cabinets.
  • Are the insides of the cabinets finished?
    The insides of glass cabinets (which thus become visible when closed) are always finished for an eye-pleasing appearance. Most other cabinets have an impregnated natural wood inside finish. If you have questions about specific cabinets you can always reach out to us via chat, phone, or email and we will be happy to help.
  • Are the cabinet sides finished?
    Yes! All our cabinet sides have been finished to match the rest of the exterior. Some customers do choose to upgrade the exposed finished ends to paneled finished ends. These can be added even after the cabinets are installed at anytime.
  • Do your cabinets have a matching toe kick?
    Yes, but if you want to cover the seams we recommend buying a toe kick cover, which you can find under each of our cabinet-style pages.
  • Do you offer a warranty?
    We guarantee the high quality of our cabinets and offer a 5-year limited warranty on any defects related to manufacturing and material. To find out exactly what this warranty entails, please see our terms and conditions.
  • Do you sell custom or semi custom cabinets?
    We do offer some options for full custom. These are typically used for accent pieces in your kitchen, such as an island or a hood. Please contact us for more information on how we can help you.
  • Where are you located?
    We are an online business that is located in McMinnville Oregon.
  • Do you have a location that I can come to?
    Our warehouses can be found throughout the country, but since our representatives mainly work with you by phone and online, we are able to save on costs that traditional retail stores cannot avoid. This allows us to slice our prices and proudly offer you the best prices.
  • What are your hours of operation?
    Orders can be placed 24/7 on our website. Our guaranteed hours of operation for customer service are weekdays 8 a.m. to 5 p.m. PST but we are often online to help outside those hours as well. Do contact us whenever it is convenient for you and we will reply promptly.
  • Can anyone order?
    Yes! Our factory-direct prices are available to you regardless if you are a contractor or a homeowner.
  • Where do you ship to?
    We deliver anywhere in the continental US, usually within 3-7 business days of placing the order. Many of our valued customers from Hawaii, Alaska, Canada and the Caribbean set their shipping destination to the nearest port or border from where a freight forwarder finalizes their shipment. If needed, we’re happy to recommend freight forwarders and modes of procedure based on our customers’ positive experiences. Please get in touch via our chat, phone, or for assistance.
  • How do I know what my cabinets will look like?
    The easiest way to make sure your cabinets will look exactly how you imagined them is to order a sample door. Samples are fully refundable with your order for cabinets. Once you’re sure of your style we recommend getting a room design. These two steps will let you know what your cabinets will feel and look like in context as if they were already there.
  • What payment methods do you offer?
    We offer multiple methods of payment: Credit card, debit card, and wire transfer, financing with Affirm. For credit cards, we accept Visa, MasterCard, Discover, and American Express. If you would like to pay with crypto, there is a surcharge of 10% due to the volatile market and gas fees. Please reach out to to find out how you can pay with crypto.
  • Do you charge sales tax
    If your shipping state charges sales tax we charge it too, as all online businesses are required to.
  • How can I tell what my final price is going to be?
    After adding all items to your shopping cart and entering your shipping address, you will see your quote in full.
  • Can I begin with buying samples?
    Yes! We actually recommend ordering samples before buying your cabinets. It’s a great way to see the quality of our products and ensure that the color you had in mind will match well with the rest of your kitchen. They are fully refundable with your cabinet order, shipped free of charge, and you can find them here.
  • What is your cancelation policy?
    If the order has already shipped a 20% restocking fee will be applied and you will need to pay return shipping. If the cancellation request is received before the order has shipped a 10% processing fee may be applied. See our terms and conditions for full details.
  • How long does shipping take?
    Different styles are warehoused at different locations. Most RTA orders ship within 3-7 business days. Some styles ship in 2 weeks or more. The estimated shipping date is provided at checkout and on your order confirmation. If you want to ensure fast shipping we also offer a rushed shipping option for a fee.
  • How is my order being shipped?
    Most orders are shipped with LTL (Less Than Truckload) freight on pallets. Smaller orders (e.g. single cabinets) can usually be shipped via UPS/FedEx Ground.
  • Can I track my order?
    Yes! You will receive tracking information as soon as your order ships. You will find all information about your shipment in your account as well as via your provided email address.
  • How do I know when my order arrives?
    You can easily track your shipment with the tracking number provided to your email and DIY Luxury account. Once the shipment arrives at the terminal, a representative from the carrier company will call to arrange a delivery appointment. Please ensure that you have provided us with the correct contact number and address. This only applies to Residential deliveries. Business deliveries will receive the shipment without notification unless otherwise specified in your order notes.
  • Do I have to be home when my order arrives?
    Yes, someone has to be home to sign for the shipment. You will be contacted by the freight company before delivery to set a time suitable for you.
  • Do I have to carry the boxes myself?
    The delivery drivers will offload your pallet/s to the ground and will not unload or move your pallet. You may need to carry the boxes from the curb, so please ensure that you are prepared to unload the pallet and place the boxes where you need them.
  • What happens if my order is damaged?
    Inspect your order as soon as you receive it. If you see signs of damage immediately, report it to the driver and take pictures. The driver will call the dispatch office and provide you with an exception number on the BOL (Bill of Lading). Do not refuse delivery. We will need a copy of the updated BOL and any pictures of the damage. You can log into your account to file a Damage Claim or contact your DIY Luxury designer for assistance.
  • What is your return/refund policy?
    We will gladly replace or accept the return of products that are incorrect due to defects in manufacturing, workmanship, or fulfillment for 30 days from the date of purchase. Returns due to customer mistakes or changes in layout after an order has shipped will be subject to a 20% restocking fee plus the cost of freight to return the item(s) to the warehouse. Please see our terms and conditions for full disclosure.
  • What if I don't like the style of the cabinets?
    We always recommend buying samples to ensure that your cabinets will match your expectations. If you would like to change your cabinets for another style after receiving them, a 20% restocking fee plus return shipping will be applied. Assembled cabinets are not eligible for returns/exchanges.
  • What if something is missing from my order?
    This rarely happens, but if it is for any reason, we will send the missing item/s free of charge and with rushed processing. Always check your shipment immediately upon receiving it and contact us if something isn’t looking right.
  • Should I remove my old cabinets before I receive my new ones?
    We recommend keeping your old cabinets in place until you have received your order and made sure you have everything you need. If you’re doing a complete renovation of your kitchen or other room it naturally doesn’t hurt to get rid of your old cabinets together with the rest of the interior.
  • What tools do I need?
    A rubber mallet and a set of screwdrivers. Wood glue can also be useful but isn’t required.
  • How difficult is it to put together the cabinets?
    It isn’t difficult at all. Buying RTA cabinets and installing them yourself is actually a great way to save costs in several ways; we’re able to sell and ship them to you for a lower price, and you’re able to install them yourself – for free! This is especially simple when utilizing our assembly videos, you can find them here.
  • Will the cabinets come with hardware?
    All our cabinets come with hinges, drawer runners and other hardware necessary for assembly. Knobs and pulls are not included as tastes and matching to your kitchen can vary.
  • Do you provide live support for the cabinets?
    Yes, at any point you need us throughout the process of buying and installing your cabinets, you are more than welcome call us, chat with us, email us, or directly contact your designated designer.
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