TERMS & CONDITIONS

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of DIY Luxury LLC, Copyright © 2020, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

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Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed prior to shipment of your order.

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Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

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Money Orders, Cashier's Checks, Company Checks, & Personal Checks 

We accept money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

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Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. DIYLuxury.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

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Other Conditions

These Conditions supersede any terms and/or conditions spoken or implied unless specifically signed by Management. We reserve the right to make changes to this site and these Conditions at any time.

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Out-of-Stock Products

We will ship your product when it becomes available. Usually, products ship within 48-72 hours, not including Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay order fulfillment. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. 

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Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

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Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to DIYLuxury.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

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When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. DIYLuxury.com is not responsible for the actions of third parties.

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Returns / Cancellations / Damage Claims

We will gladly replace products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of receipt. Fulfillment mistakes that we make resulting in the shipment of incorrect or missing products to you will be accepted 14 days from the time of receipt.

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Do NOT refuse any shipments. Damaged products due to shipping will be replaced by DIYLuxury.com and are not the responsibility of the shipping company. Any products with visible damage at time of receipt need to be noted on the BOL (Bill of Lading) and signed by the driver who will issue an exception number. Please take pictures as soon as possible, preferably before the pallet is unloaded to show the entire pallet, including any damage.

In the event of a damaged product, pictures are REQUIRED before a replacement is issued. Pictures can be sent to sales@diyluxury.com with the subject *** DAMAGED ***

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One damage claim per order.  Please inspect all items before filing a damage claim.  One damage claim per order will be accepted.  Multiple claims for the same order will not be accepted without prior approval from DIYLuxury.com.  Under approved damage claims, DIYLuxury.com replaces damaged parts, not full items. This also applies to assembled orders. Approved damage claims for scratches, nicks and dings to side panels of cabinets – including exposed sides – may at the discretion of DIYLuxury.com be addressed by providing appropriate skins or panels to cover the sides. Claims may be filed on replacement items.

 

All sales are final.

Checkout requirements state that the customer must review their order for accuracy and verify that they understand that if they have selected cabinets sold as RTA (Ready To Assemble) they will be shipped unassembled and that all part numbers reflect the part intended for purchase. Cabinets having any three-letter code starting with “W” or any four letter code in the SKU name after the hyphen are assembled. All other items are unassembled unless otherwise noted. Cabinet style names are marketing names used by DIYLuxury.com. The boxes used for shipping may have other style names assigned by the manufacturer.

Cancellation of orders, including non-payment of promised orders, e.g. Wire Transfer sales, will be subject to a 10% restocking/processing fee.

Cancellation of orders after the order has shipped will be subject to 20% restocking fee plus the cost of freight to return item(s) to the warehouse.

Returns due to customer mistakes or change in layout after an order has shipped will be subject to a 20% restocking fee plus the cost of freight to return item(s) to the warehouse.
Assembled and/or modified cabinets cannot be returned.

No returns on orders/items more than 30 days from the time of receipt.
All returns must be authorized by DIYLuxury.com prior to return shipment.
For authorization, please send an email request to sales@diyluxury.com

All items must be returned in original, unopened packaging, therefore; 
NO RETURNS ON ASSEMBLED CABINETS. 
NO RETURNS ON MODIFIED CABINETS. 
NO RETURNS on hoods, trims, moldings, fillers or panels.
NO RETURNS on accessories such as trash pull outs, spice pull outs, glide upgrades, etc.

NO RETURNS on custom cabinets

The customer is responsible for the cost of all return shipments.

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Credit will be issued after the returned item(s) have arrived at the warehouse and inspected.
Any returned product DEEMED UNSELLABLE WILL NOT RECEIVE CREDIT.

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Damage Claims on concealed damage and defects must be reported within 30 days from time of receipt.
Concealed damage is any damage not noticeable from the exterior of the shipping container or box, i.e., scratched door, ding, gouge, warped door, etc.

Missing items such as hinges, screws, brackets, etc. must be reported within 14 days from time of receipt.
Damaged, defective material or missing items cannot be replaced without prior approval from DIYLuxury.com

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Customer Responsibility

Images on the DIYLuxury.com website are not exact representations of cabinet colors and appearance. Color variations occur between different monitors and between different settings as well as a result of lighting conditions. DIYLuxury.com strongly urges ordering door samples before placing an order for cabinets to verify appearance in local lighting conditions where cabinets will be installed.

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DIYLuxury.com is not responsible for any costs incurred to have cabinets assembled or installed.  Assembly and Installation is the sole responsibility of the customer.

DIYLuxury.com is not responsible for project delays or any additional costs associated with these due to back orders, damage claims, schedule delays, etc. DIYLuxury.com  suggests ordering cabinets well in advance of any critical deadlines in order to alleviate time constraints that may be caused by one of the aforementioned situations.

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Scheduling countertop measuring and templating is recommended AFTER cabinets have been installed to avoid possible conflicts in the event of one of the aforementioned events.

DIYLuxury.com is not responsible for any back charges or additional charges incurred by independent contractors for any work done, nor is DIYLuxury.com responsible for any additional charges by independent contractors to retail customers. 

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Shipping Policy

Shipping Time -- Processing usually take 24 hours. Orders are processed in the order in which they are received. Shipping may take as long as 72 hours after order has been placed, excluding weekends and Holidays. Orders are not processed or shipped on Holidays, Saturday or Sunday, except by prior arrangement.

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We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by DIYluxury.com or other parties as an estimate only. Orders may arrive earlier or later than the estimated delivery date. If you have specific requirements for your delivery time of the products ordered, reach out DIYLuxury.com before placing the order so we may attempt to meet those requirements. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Shipments over 50lbs arrive via pallet and semi-trailer.  The driver is only responsible for lowering the pallet to the ground at the curb for Residential delivery service.  It is the customers responsibility to move or unload the pallet from that point.  Shipping companies may refuse deliveries or charge additional fees based on local conditions, including but not limited to accessibility, safety and ability to securely offload the goods. The decisions on these conditions are made at the exclusive discretion of the shipping companies and customer assumes liability for all such additional fees charged by the shipping company. Shipping companies WILL NOT unload the pallet for the customer. DIYLuxury.com suggests removing shrink wrap from the pallet and then removing individual boxes.

Due to damage risks, any order over 50lbs or large material such as refrigerator panels or finished plywood must be shipped via Freight Service.

No changes can be made to shipment type or address after order has been placed.  Attempting to change the delivery address with the freight dispatch, missing the scheduled delivery appointment or if delivery address is specified as Business but located in a Residential area, will result in your shipment being returned to the warehouse, a 20% restocking fee, return freight charges and an administrative fee being assessed before a refund is issued.  To ensure that your order will not be returned do to undeliverable circumstances, please verify that the delivery address is, in fact, a business or residential and that it is the address where you want the cabinets delivered.

PLEASE VERIFY THE DELIVERY ADDRESS AND TYPE BEFORE COMPLETING YOUR ORDER TO PREVENT YOUR ORDER FROM BEING RETURNED TO THE WAREHOUSE.

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One attempt will be made to deliver your order.  If a delivery appointment is missed, your order will be returned to the warehouse and all return fees will apply.

A business located in a residential neighborhood is considered Residential.
 

DIYLuxury.com is not responsible for missed appointments, delivery delays, etc. and is not liable for additional costs associated with these delays.  DIYLuxury.com works very closely with the shipping companies to try to ensure that every delivery goes as planned, however it is impossible to guarantee shipment due to unforeseen occurrences.  If you have a concern about your delayed delivery, missed appointment, or anything else pertaining to the actual transportation of goods purchased through DIYLuxury.com, please contact the shipping company directly. DIYLuxury.com uses third party shipping companies to deliver all goods purchased. DIYLuxury.com is not in any way affiliated with such shipping companies. Customer understands and agrees that any claims for any type of damage or injury caused by the shipping companies while delivering goods purchased from DIYLuxury.com should be directed solely to the shipping company and not to DIYLuxury.com

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Taxes

DIYLuxury.com shall automatically charge and withhold the applicable sales tax for orders. Tax exempt customers providing appropriate verification thereof are solely responsible for all sales taxes or other taxes.

Tax Exemption or Resale Certificates need to be sent to DIYLuxury.com via email to Customer Service.

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Warranty
5 Year Limited Warranty

DIYLuxury.com warrants to the original consumer purchaser that DIYLuxury.com cabinetry, door hinges, and drawer glides will be free from defects in material and workmanship under normal use and service for a period of Five (5) years from purchase date (Proof of Purchase is required). This warranty is not transferable and only applicable to product used for residential purposes. Representatives of DIYLuxury.com do not have the authority to change or enlarge this warranty.

This warranty does not cover normal wear and tear, damage or defects caused by accidents, misuse, abuse, or lack of necessary maintenance; nor does it cover alteration, modification, improper installation, improper handling / storage, environmental conditions, nor any labor expenses.

DIYLuxury.com, at our option, may elect to repair or replace with a functionally equivalent product any DIYLuxury.com  product covered by this warranty. DIYLuxury.com reserves the right to determine whether full replacement items or replacement parts only are required to bring the defective item to its original functionality. Some replacement parts are subject to availability and may differ from original parts received. Return of defective product may be required for a replacement to be issued. Repair parts or replacement parts are at the expense of DIYLuxury.com, but customer shall bear all other expenses. These expenses may include, but are not limited to, cost of removal and re-installation of product, labor expenses, etc.

Just as no two trees are alike, no two pieces of wood are alike. The variation in color and grain pattern in wood adds to its natural beauty and is not considered an imperfection. Environmental factors, including but not limited to artificial / natural light, moisture, cleaners, smoke, etc, may cause the darkening or mellowing of a cabinet over time. This is a natural process and can be expected. This warranty does not cover the natural aging or darkening / mellowing of wood color, the inherent growth characteristics of, or variation in wood.

Some of the cabinet lines feature a glazed finish which accentuates the door and drawer front profiles. This glaze is hand applied over a stain or paint and may, due to the nature of application, consist of random drips, runs, etc. As glazing is a hand applied process there will be variations in color and appearance from door to door and cabinet to cabinet. This is not considered a defect and is considered normal with hand applied finishes. It is the nature of wood to expand and contract to varying degrees depending on climate conditions. As a result, cabinet lines with painted surfaces may show fractures in the paint at joints. This is normal and is not considered a defect.

This warranty is valid only in the United States of America and Canada and is not transferable. All implied warranties are limited in duration to the shorter of the period provided by law or the period of this warranty. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights; you may have other rights which vary from state to state.

To exercise this warranty, please contact DIYLuxury.com Customer Service.

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Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, DIYLuxury.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. DIYLuxury.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, DIYLuxury.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

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We do our best to ensure that all items are as displayed and described as accurately as possible. DIYLuxury.com is not responsible for typographical errors or images that may be inaccurate.  If there are any questions about an item, please contact Customer Service.